Apple has stated that the corporate would change AirPods Pro for customers experiencing sure sorts of sound issues at no cost of price. The tech big claims that some AirPods Pro items manufactured earlier than October 2020 would possibly exhibit crackling or static sounds that improve in loud environments. Additionally, a small proportion of AirPods Pro customers could face issues with the lively noise cancellation characteristic. The firm says that customers dealing with both of the 2 aforementioned issues, can contact an authorised Apple service supplier and the AirPods Pro (left, proper or each) would get replaced at no cost. Apple provides that the AirPods Pro charging case just isn’t affected and won’t get replaced.
The firm has not shared particulars concerning the precise explanation for the issue. Apple has urged that AirPods Pro items manufactured after October 2020 would possibly exhibit these sound points. This programme additionally covers affected AirPods Pro for 2 years after the primary retail sale of the unit. It is relevant worldwide (together with India) however would not lengthen the usual guarantee protection of the earbuds. Before any substitute, the AirPods Pro will likely be examined previous to any service to confirm that they’re eligible for this program. Apple additional provides that no different AirPods fashions, that means AirPods 1st Gen and Airpods 2nd Gen are a part of this program.
Users dealing with another points with the AirPods Pro will likely be charged for the service except the earbuds are beneath guarantee. To evaluation Apple guarantee standing and eligibility to buy further AppleCare protection, customers can go to Apple’s Check Coverage web site. Users might want to present the unit’s serial quantity that may be discovered on the underside of the charging case lid or on the retail field. Additionally, AirPods customers can head to iPhone’s settings web page > Bluetooth > choose related AirPods > click on the ‘i’ icon. Users can get authorised Apple help through Apple Get Support web page.